Every customer conversation. One dashboard.

Yes. GOMA runs on Meta’s official WhatsApp Business Platform through a Meta Business Partner. It is not an unofficial gateway or a modified WhatsApp client — which is why deliverability is high and numbers do not get banned.

WhatsApp charges per business-initiated conversation, by category — marketing, utility, and authentication. Replies inside the customer’s 24-hour service window are free, which for many support and order-status use cases means most traffic costs nothing. Rates depend on category, volume, and the recipient’s country, and are separate from the GOMA platform licence. We’ll go through exactly what applies to your use case on the call.

WhatsApp, Instagram Direct, and LinkedIn messaging today, with more channels being added. Every conversation from every connected channel appears in the same dashboard with the same assignment, tagging, and history — your team never has to switch apps to reply.

You connect your Instagram professional account and choose a post or reel and a trigger — for example, anyone who comments “LINK” or any comment at all. GOMA then replies automatically by Instagram DM with whatever you set up: a link, a step-by-step guide, a discount code, or a question to qualify them. Optionally, the same flow can send a WhatsApp message to the person once they share their number. It runs on Meta’s official Instagram Messaging API, so it is compliant and account-safe.

You can create groups, add and remove members, and send messages into groups from the GOMA console — and group activity flows into the same team inbox as your 1:1 chats. Group functionality is subject to Meta’s current WhatsApp Business policies, which we will confirm for your use case during scoping.

Shopify, BigCommerce, and WooCommerce natively — order confirmations, shipping and delivery updates, abandoned-cart recovery, and back-in-stock alerts are triggered automatically from store events. HubSpot and Salesforce are supported for CRM, and anything else can be connected through REST APIs and webhooks.

Very little. Onboarding is white-glove and end to end: our team guides you through Meta Business Profile creation and verification (the step most people get stuck on), sets up your number and hosting region, drafts and submits your message templates, builds your first chatbot flows and Instagram triggers, and connects your store or CRM. You supply the content and approvals; we do the configuration. Most customers are live in about a week.

A 24×7 support channel with a named Golonex contact — not a ticket queue. Plus quarterly reviews and hands-on help whenever you want new flows, templates, or integrations. Support is included in the licence, not sold separately.

No. Campaigns, chatbot flows, groups, and the team inbox are all no-code. Developers are only needed if you want deep custom integrations — and Golonex can provide those as part of the setup.

Usually, yes — an existing number can be migrated to the Business Platform. Note that a number can only be active on one platform at a time, so it will move off the consumer or Business App. We handle the migration.

You choose: GOMA is natively hosted in India, Europe, and the USA, and your account lives in the region you select. Indian businesses get in-country residency for DPDP; EU businesses get GDPR-aligned processing; US businesses get low-latency service. Meta’s messaging infrastructure handles delivery in all cases.

Messages are delivered over Meta’s encrypted infrastructure, and your contact data lives in your GOMA account in the hosting region you chose. Golonex is a cybersecurity and compliance firm first — we scope data handling, retention, and DPDP/GDPR obligations with you before go-live.