Hire Dedicated Dynamics 365 Customer Service Developers — India, US, UK & Australia
Hire pre-vetted Dynamics 365 Customer Service developers who tailor case management, SLAs, and omnichannel support to your service operation. Golonex places dedicated India-based D365 Customer Service developers with US, UK, Australian, and Indian teams — working in your timezone, under NDA, integrated within one week and with no lock-in.
What a D365 Customer Service Developer does
A Dynamics 365 Customer Service developer configures and extends the service module specifically: case management, queues and routing, SLAs and entitlements, knowledge base, and Omnichannel for Customer Service. Our developers build routing rules, plugins, and integrations around the support lifecycle, and connect D365 to telephony, chat, and reporting for a complete service desk.
Core expertise
What a Golonex D365 Customer Service Developer builds for you
How it works
Engagement models
Based in India, working in your timezone. Onsite options available across the US, UK, and India.
Category
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Microsoft Developers
The Golonex difference
Named, pre-vetted engineers
Every D365 Customer Service Developer is screened for technical depth, communication, and reliability before you meet them — a sub-30% pass rate at the technical stage.
Integrated within 1 week
From enquiry to working team member in 5 business days. We handle onboarding, NDA, and access logistics.
Your timezone
India-based talent working overlapping hours with US, UK, and Australian teams. Daily standups and real-time collaboration, agreed upfront.
NDA-protected, no lock-in
Full IP and confidentiality protection as standard. Month-to-month engagements — scale up or down as your project evolves.
Hiring a D365 Customer Service Developer — FAQs
How quickly can I hire a D365 Customer Service developer through Golonex? +
Usually within one week. We shortlist pre-vetted developers experienced specifically in the Dynamics 365 Customer Service module, you interview them, and the selected developer is onboarded within 5 business days.
Do your D365 Customer Service developers work in my timezone? +
Yes. Our developers are India-based but work overlapping hours with US, UK, and Australian teams. The overlap is agreed before the engagement so standups and reviews happen in real time.
Can they set up SLAs, routing, and omnichannel support? +
Yes. This is core Customer Service work — our developers configure case routing and queues, SLAs and entitlements, escalation rules, and Omnichannel for Customer Service across chat, voice, and messaging so agents work from a unified service desk.
How is this different from a D365 Sales developer? +
A Customer Service developer specialises in the service module — cases, SLAs, knowledge base, and omnichannel support — whereas a Sales developer focuses on pipeline, quoting, and forecasting. They share the Dataverse platform but bring different domain expertise, so match the developer to the module you run.
How do you vet D365 Customer Service developers? +
Every candidate passes a technical assessment on real Customer Service configuration and plugin scenarios, a communication assessment, and reference checks from at least two prior engagements. Our technical pass rate is under 30 percent before you meet anyone.
Ready to hire a D365 Customer Service Developer?
Tell us the role, stack, and timeline. We'll match you with a named, pre-vetted engineer — integrated within 1 week.